As a consumer, you have the right to be satisfied with what you pay for. In turn, companies are obligated to provide the service that they promise. Without that promise, they are not obligated to make you happy. However, for companies to thrive, they have to make a promise of good service. Sometimes, this promise is countered by something hidden on the fine print. When looking for Utah home security systems, getting duped is unacceptable. Then again, caveat emptor. To avoid getting a good Utah security system and bad service, or vice versa, you have to keep an eye out.
Get a glimpse into the customer service policies. How did an alarm manufacturer respond to consumer complaints? In the case of a large home security company, did the alarm system’s issues get handled quickly by service technicians? If you see the phrase “difficult customer service operators” repeatedly, the company has probably become too big for its own good and started to cut corners in the service wing. Do you want your safety in “difficult” hands?
The above is not just a rant from a competitor or disgruntled employee. It is in their contract, and it is written on the Terms and Conditions page of their web site. I am not going to mention their name but you can probably figure out who it is. The sad part is that most of the major companies in the country use these same tactics. They follow the leader so to speak. Before using a Security service company, be sure to read their contract. Most of them are written to protect the company and not the consumer they are supposed to be providing protection for.
Security company’s will enter into a contract with a business or site. The contract may require people to sit at the site and monitor events. The contract does not state how much training a person needs. It does not state how long a person has been in the industry. It does not state how much sleep the person got the night before working. Because many security contracts do not reflect these areas, a security company will put just about anyone on the site.
The old and famous line “You get what you pay for” has never been more correct in terms of hiring from security guard recruitment agencies at a low hourly rate. When you go with the lowest bidder to give you security for your business, then you are looking for trouble. Most often than not, you will receive the lowest security services possible.
This is in relation to the free lunch. For Utah home security systems companies to draw in clients, they offer what seems to be free lunch. They also put a little disclaimer on the fine print that there is no free lunch. If you thought that it was, then it is your fault – caveat emptor. To avoid this, try looking for the fine print. Smaller companies in Orem, Salt Lake City, and Provo often give out a free Utah security system but make up for it with installation, monthly and monitoring fees. Note that the overall cost may be the same as those who do not offer free systems, but knowing that fact makes a big difference.
Weigh the good reviews with the bad. As we know from reading online reviews, someone with a bone to pick can nearly monopolize a page of customer reviews. Remember that a couple of bad reviews might be meaningless if coupled with a large number of positive takes on a product. However, if you see the same flaw being pointed out repeatedly, it’s probably for real.